OUR POLICY
OPERATION
SCHEDULE
We at OEB are committed to providing quality work. We value our client’s money and time and we aim for satisfactory service. Rest and/or off days are vital to the success of our business and to the quality of our clients work. With that being stated, Sundays and Wednesdays no graphic work will be completed, edited or started.
Holidays and/or Vacation closings will be articulated in a sufficient amount of time.
ARTWORK COPYRIGHT
Designs created by OEB are exclusive to each client, so the designs are yours after the payment has been made. Any concepts that are not chosen and paid for will be a violation of OEB’s rights if they are used elsewhere.
PSD/AI (or any other raw files) ARE NOT INCLUDED. If you do desire to possess a raw file, clients must pay 2 times of the cost of that particular design.
DELAYS
Any delay in the completion of a project due to external forces beyond my control (sickness, family issues, computer/internet related issues, holidays, emergencies, etc.), or actions of negligence of the client (ex: content delivery delays, delays in feedback, and/or approval, etc.) shall entitle OEB to extend the completion/delivery date, upon notifying the client, by the time equivalent of such a delay.
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There is an expectation that the client will deliver necessary content feedback and change requests in a timely manner.
TURN AROUND
While there is a great demand for graphic designers, in general, we at OEB make an effort to complete quality work as quickly as possible. Due to the demand, specifically on our company, all turn-around times will be discussed and agreed on between us and the client(s) before creating the service.
PAYMENTS
Once the design has been completed, OEB will send over a proof of the design with a watermark on it for approval. Once the proofs have been approved, 100% of the cost of the design must be sent before the official design can be released.
PROJECT
REJECTION
OEB has the right to reject any project that we are uncomfortable with or challenges the integrity of our business (i.e. Nudity, Pornography, offensive material, vulgar language, etc.) You will be notified if your order is rejected and the reason for rejection.
REFUNDS
Every effort will be made to create design work that will please the client. However, because the nature of graphic design work is creating “custom” products, no refunds will be given for any design fees. This is contingent on the clients agreement to pay.
CONTRACT
AGREEMENT
By entering into a project with OEB, you are consenting to be bound by the terms of these policies and procedures.
REVISION
& APPROVAL
A total of 3 revisions can be made once the initial design is sent. If more revisions are required, an additional fee may apply. This will be discussed and agreed on before a fee is added.
Upon acceptance of work, Clients accept responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) Designer is not responsible for errors occurring in this work or projects relating to this work after acceptance of the work by the client.